Swiggy announced an increase in its platform fees, following a similar move by competitor Zomato. The change, effective immediately, aims to adjust for rising operational costs and maintain service quality in the online food delivery sector.

The new fees will vary based on the order size and other factors, impacting customers across various cities in India. “This adjustment in fees is necessary to continue providing the quality and reliability our customers expect,” a Swiggy spokesperson stated.

Zomato had earlier raised its platform fees, citing inflation and increased delivery expenses. Following these consecutive price hikes, experts predict that consumers may seek alternatives or reduce their frequency of online orders.

The online food delivery market in India has experienced significant growth, especially during the pandemic, but has also faced increased operational costs. Companies are adjusting their pricing strategies to remain profitable while responding to changing consumer behavior and economic pressures.

Source: news source